Shipping Information
We deliver your orders via Australia Post or tracked parcel courier, with delivery typically taking 2–7 business days in whole Australia.
Policies
RETURNS & EXCHANGES
Australian Consumer Law
Our policy complies with the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the ACL.
Change of Mind
We do not offer refunds for change-of-mind purchases.
Wound / Caked Yarn
For hygiene and quality control reasons, yarn that has been wound into cakes or balls cannot be returned, exchanged, or refunded for change-of-mind purchases.
This does not affect your rights under the Australian Consumer Law.
Sale & Promotional Items
All sale, clearance, discounted, promotional, mystery, lucky dip, and special offer items are final sale and cannot be returned, exchanged, or refunded for change-of-mind purchases.
Exchanges
Only unused, unwound yarn in its original condition may be exchanged, subject to stock availability.
Hand-Dyed Yarn
Hand-dyed yarn is individually dyed and may vary between skeins, dye lots, and screen displays. These natural variations are not considered faults or defects.
Faulty or Incorrect Items
If you believe an item is faulty, damaged, or incorrect, please contact us as soon as possible with your order number and photographs of the issue. Where required under the Australian Consumer Law, we will provide an appropriate remedy, including repair, replacement, or refund.
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